Local Senior Living Expertise Across the Pacific Northwest

Senior Services of America is a senior living operator and management company headquartered in Gig Harbor, Washington. Founded in 2000 in Tacoma, the company operates and manages independent living, assisted living, memory care, and respite care communities across Washington, Oregon, and Idaho. Rather than positioning itself as a large national chain, Senior Services of America describes its role as a regional specialist, with leadership based in the Pacific Northwest and decision-making kept close to the communities it serves.

The company's stated care philosophy, described as a “Do With, Not Do For” approach, centers on supporting what a resident can still do rather than focusing primarily on limitations. This philosophy is applied across the company's independent living, assisted living, and memory care settings. Learn more on the company's official website, or explore Senior Services of America communities on Senior Care Finder to compare individual locations.

Company at a Glance

•        Headquarters: Gig Harbor, Washington

•        Founded: 2000, in Tacoma, Washington (approximately 26 years of experience as of 2026)

•        Current Leadership: Lee Field, Chief Executive Officer and President; Elena Roppel, Chief Operating Officer

•        Approximate Portfolio Size: 15 communities, as of August 2026

•        States/Markets Served: Washington, Oregon, Idaho

•        Care and Lifestyle Options: Independent living, assisted living, memory care, respite care

•        Official Website: seniorservicesofamerica.com

Senior Living and Care Options

Senior Services of America's portfolio spans four care and lifestyle categories: independent living, assisted living, memory care, and respite care. The company does not operate skilled nursing or Medicare-certified long-term care facilities; families seeking that level of care will need a different type of provider.

Not every community offers every service. Several locations, including Birchview Memory Care, Generations Memory Care, Mukilteo Memory Care, Spokane Memory Care, and Wenatchee Memory Care, are dedicated, freestanding memory care communities. Others, such as Mountain Meadows Senior Living Campus, Tri-Cities Senior Living, and The Lodge at Mallard's Landing, offer a fuller continuum spanning independent living, assisted living, and memory care on one campus. Because offerings vary by address, families should confirm the specific services, staffing, and licensing of the community they are considering.

What Makes Senior Services of America Different?

A Regional Operator, Not a National Chain

Senior Services of America positions itself as a smaller, regionally focused alternative to large multi-state operators. Its leadership team, including founder and CEO Lee Field, is based in Washington State, which the company says allows for faster, more localized decisions on staffing, programming, and community-specific needs across its Pacific Northwest footprint.

Structured Life Enrichment Programming

The company's engagement approach is organized around what it calls the ‘Daily 5’ and 8 Core Principles of Wellness, a framework intended to give residents consistent, varied opportunities for physical, social, and cognitive engagement rather than a loosely scheduled activities calendar.

Dedicated and Integrated Memory Care Models

Senior Services of America operates both freestanding memory care communities and memory care neighborhoods embedded within larger campuses. Its memory care philosophy emphasizes engagement based on a resident's remaining abilities rather than a strictly clinical or deficit-focused model, consistent with the company's broader resident philosophy.

Third-Party Management and Consulting Services

Beyond the communities it operates under its own brand, Senior Services of America provides management services and consulting services to other senior living owners, including non-profit and independently owned communities. Mountain Meadows Senior Living Campus in Leavenworth, for example, is a non-profit, community-owned organization operated under Senior Services of America management. This dual role as operator and manager is a distinguishing part of the company's business model.

Culturally Rooted, Community-Specific Identities

Not every community carries a uniform corporate look and feel. Nikkei Manor, located in Seattle's International District, maintains a distinct Japanese American cultural identity and bilingual staff, reflecting the specific community it was built to serve. Families evaluating Senior Services of America communities should expect this kind of local character to vary by address rather than a single standardized brand experience.

Signature Programs and Services

Daily 5 and 8 Core Principles of Wellness

This is the company's framework for life enrichment programming, intended to ensure residents have regular access to activities that support physical activity, social connection, mental stimulation, and a sense of purpose. Availability and specific programming will vary by community and by care level.

“Do With, Not Do For” Care Philosophy

Applied across independent living, assisted living, and memory care, this approach is described by the company as a deliberate move away from a purely clinical, task-based caregiving model, in favor of supporting resident autonomy and remaining abilities. Prospective residents and families should ask any specific community how this philosophy translates into day-to-day staffing and care planning.

Life at a Senior Services of America Community

Life at a Senior Services of America community may include restaurant-style dining built around fresh, local, and seasonal ingredients, with menus described as shaped in part by resident feedback. Independent living residents may have access to maintenance-free apartments with housekeeping and linen service included. Assisted living and memory care residents may receive medication coordination, personal care assistance, and 24-hour staff availability, though specific staffing ratios and service inclusions vary by location.

Families evaluating a specific community should ask about staffing levels and turnover, the specific dementia care training provided, transportation availability and scheduling, dining program details including options for special diets, and how the community structures family communication. These details are set at the community level and are not standardized company-wide.

What Residents and Families Say

Public feedback about Senior Services of America communities is generally positive but not uniform, which is typical for a company operating multiple, independently staffed locations. Recurring positive themes across several communities include staff warmth and attentiveness, resident engagement through structured activities, and satisfaction with dining quality and variety. Some reviews for specific communities also mention staffing turnover or inconsistency in day-to-day service delivery during particular periods, which is a common theme across the senior living industry generally and is not unique to this company.

Two Senior Services of America communities, The Lodge at Mallard's Landing in Gig Harbor and Mountain Meadows Senior Living Campus in Leavenworth, were named winners of the 2025 Activated Insights Customer Experience Award, an independent, survey-based recognition program for senior care providers. This is a community-level distinction rather than a portfolio-wide rating.

Senior Care Finder's own listing pages show individual ratings that vary by community; for example, listed ratings for Hawthorne Gardens Senior Living, Harbour Pointe Senior Living, and Holi Senior Living differ from one another. There is no single reliable portfolio-wide rating for Senior Services of America as a whole. Families are encouraged to review current ratings and feedback for the specific community they are considering rather than relying on a company-wide impression.

Leadership

Lee Field, Chief Executive Officer and President. Field founded Senior Services of America and has approximately 40 years of experience in senior housing marketing, operations, acquisitions, development, and finance. He has served on the boards of the National Center for Assisted Living and the Washington Health Care Association.

Elena Roppel, Chief Operating Officer. Roppel began her senior living career as a caregiver in 2002 and previously served as a Divisional Director of Memory Care before joining the company's executive team, bringing an operational background specific to memory care services.

For the complete and most current leadership team, see the company's Management Team page.

Recent News, Growth, and Recognition

Issaquah Community Transitions to Senior Services of America Management

In 2026, Senior Services of America assumed management of a memory care community in Issaquah, Washington formerly known as Ciel of Issaquah, rebranding it as Issaquah Memory Care as part of the transition. Existing care staff remained in place through the changeover. Read the local coverage (Best Version Media, May 2026).

Two Communities Win 2025 Activated Insights Customer Experience Award

The Lodge at Mallard's Landing in Gig Harbor and Mountain Meadows Senior Living Campus in Leavenworth were each recognized with the 2025 Activated Insights Customer Experience Award, a survey-based recognition program for senior care providers. See The Lodge at Mallard's Landing's community page for details.

Frequently Asked Questions

What is Senior Services of America? Senior Services of America is a Pacific Northwest senior living operator and management company headquartered in Gig Harbor, Washington, providing independent living, assisted living, memory care, and respite care.

Where is Senior Services of America headquartered? The company is headquartered in Gig Harbor, Washington.

Who owns or operates Senior Services of America? Senior Services of America was founded in 2000 by Lee Field, who continues to serve as Chief Executive Officer and President.

How many communities does Senior Services of America operate? As of August 2026, the company operates approximately 15 communities across Washington, Oregon, and Idaho. This figure changes periodically as communities are added or transition.

Where are Senior Services of America communities located? Communities are located throughout Washington, Oregon, and Idaho, including the Seattle, Tacoma, Gig Harbor, Mukilteo, Spokane, Wenatchee, Leavenworth, and Kennewick areas of Washington; the Portland and Hillsboro areas of Oregon; and Rathdrum and Sandpoint in Idaho.

What care options does Senior Services of America offer? The company offers independent living, assisted living, memory care, and respite care. It does not operate skilled nursing facilities.

Does Senior Services of America offer memory care? Yes. Memory care is offered both at dedicated, freestanding memory care communities and within larger campuses that also provide independent or assisted living.

Does every Senior Services of America community provide the same services? No. Services, care levels, and amenities vary by community. Families should confirm details directly with the specific location they are considering.

What do reviews say about Senior Services of America? Feedback varies by community. Recurring positive themes include staff attentiveness, engagement programming, and dining quality, though experiences differ across locations and time periods.

How much do Senior Services of America communities cost? Pricing varies by community, care level, and room type. Contact the specific community or check its Senior Care Finder listing for current pricing.

How can families find a Senior Services of America community? Families can search current locations and listings through Senior Care Finder or the company's own community locator.

Does Senior Services of America offer third-party management services? Yes. In addition to operating communities under its own brand, the company provides management and consulting services to other senior living owners, including non-profit communities.

Explore Senior Services of America Communities

Senior Services of America operates communities across Washington, Oregon, and Idaho, and services, pricing, ratings, availability, amenities, leadership, and day-to-day experience all vary by location. The best way to evaluate a fit is to compare individual communities directly. Explore Senior Services of America communities on Senior Care Finder to see current listings, care types, and details for the specific location you are considering.

Senior Services of America is a paid Senior Care Finder partner. Partner status does not replace the need for families to independently evaluate individual communities, services, pricing, licensing information, and recent reviews.

Company information, leadership details, programs, recognition, and news were reviewed using publicly available sources. Information last reviewed August 2026.