Finding Your Place: 8 Questions to Ask at Your Next Assisted Living Tour

1 | What Types of Care and Services Are Provided?
Each assisted living facility varies in the level of care they offer. Assisted living facilities typically offer a variety of care packages, and it’s important to ask which services come with standard care packages and what’s offered at extra cost. Key questions include:

• What is the scope of personal care services? (e.g., help with bathing, dressing, grooming, medication management, etc.)
  
• Do you provide specialized care for individuals with conditions like Alzheimer’s or other forms of dementia?
• What health monitoring systems are in place here?
• Is there an on-site nurse or physician? How often are they available?
• What is the process if a resident needs additional medical support over time?

Understanding the range of services ensures that the facility can adapt to changing needs without requiring a move to a more specialized center.

2 | What Are the Qualifications and Training of the Staff?
The staff's qualifications, experience, and demeanor will play a huge role in the day-to-day care and overall resident experience at the facility. Key questions include:

• What certifications or licenses do the caregivers and medical staff hold?
• What ongoing training is provided to staff, especially regarding care for residents with memory loss or mobility challenges?
• What is the staff-to-resident ratio, and how does this vary depending on the time of day?
• How does the facility ensure continuity of care with high staff retention?
• Are background checks conducted on all staff members?

Knowing that the staff is well-trained, compassionate, and properly vetted can provide peace of mind about the quality of care.

3 | What Are the Care Costs and What is Included?
Assisted living facilities often come with various pricing structures. It's essential to understand how much you’ll be paying and exactly what is included. Key questions include:

• What is the monthly fee, and what does it cover?
• Are there additional costs for services such as medication management, transportation, or specialized care?
• How often do prices increase, and by how much?
• Are there different pricing levels depending on the level of care needed?
• Is there an entrance fee or deposit required, and is any portion refundable?

Inquire about financial assistance options or long-term insurance, because they might play a role in covering care costs. Pricing transparency helps avoid unexpected financial burdens later. 

4 | How Would You Describe the Living Environment?
A comfortable and engaging living environment is critical to a resident’s happiness and quality of life. One way to get a unique and helpful perspective on the environment is to ask the staff’s opinion on it. It also offers a view as to how they view the future of the facility. Key questions include:

• What types of living accommodations are available? (e.g. private rooms, shared rooms, apartments)
• Are the rooms furnished, or can residents bring their own furniture?
• What safety features are in place in the rooms and around the facility? (e.g. grab bars, emergency call systems)
• How often are the rooms cleaned and maintained?
• Can residents personalize their living spaces?
• Are you able to talk to a current resident and hear about their experiences?

Be sure to observe the cleanliness and atmosphere during your visit; the living environment should feel welcoming, safe, and comfortable.

5 | What Social and Recreational Activities Are Offered?
Social engagement is vital for emotional well-being. A good assisted living facility should offer a range of activities that cater to different interests and abilities. Key questions include:

• What daily and weekly social, physical, and recreational activities are available?
• Are there opportunities for residents to continue hobbies or develop new ones?
• How does the facility accommodate residents with different activity levels or those with physical or cognitive limitations?
• Do residents have access to transportation for off-site activities, shopping, or appointments?
• What religious or spiritual activities are offered?

The variety and quality of activities will give you insight into how the facility prioritizes the residents' overall mental and emotional health.

6 | What is the Food Quality and Dining Experience Like?
A senior’s nutrition plays a major role in maintaining health and quality of life. Ensuring that the facility offers well-balanced, appealing meals is essential. Key questions include:

• What is the menu like, and how often does it change?
• Are there accommodations for special dietary needs (e.g., diabetes, low sodium, gluten-free)?
• Can residents choose what they want to eat, or are there set meals?
• What are the dining hours, and is there flexibility?
• Are snacks available outside of mealtimes?

If possible, ask to see the dining facilities and even sample a meal. You want to make sure that meals are nutritious, enjoyable, and something residents look forward to.

7 | How Does the Facility Ensure Resident Safety?
Safety is one of the most crucial considerations, especially for those who may have mobility issues or cognitive impairments. Key questions include:

• What safety measures are in place to protect residents?
• How are falls and other emergencies handled?
• What systems are in place to monitor residents’ well-being, especially during the night?
• Is there 24/7 security or monitoring on-site?
• What procedures are in place in case of a medical or environmental emergency? (e.g., fire, severe weather)

Knowing that a facility has comprehensive safety protocols will give you confidence that your loved one will be well cared for in any situation.

8 | What is the Philosophy of Care and Overall Atmosphere?
Every facility has its own culture and approach to care, so it’s important to ask about their philosophy and mission. Key questions include:

• What is the facility's philosophy on aging and care?
• How does the staff handle conflicts between residents or concerns from families?
• What is the protocol for addressing grievances or complaints?
• Is there a resident council or family advisory board?

Ask for feedback from current residents and families, if possible, to get a sense of the overall atmosphere. Happy, engaged residents and satisfied families are indicative of a satisfied community.