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Norterra Assisted Living

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Norterra Assisted Living

2019 West Duane Lane,
Phoenix, AZ 85085

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Services Offered at Norterra Assisted Living

Assisted Living

Amenities at Norterra Assisted Living

Meal Preparation and Service
Outdoor Space
Dining Room
Media / Activities Room
Laundry
Housekeeping and Linen Services
Community-Sponsored Activities
Maintenance

Room Types

Private Suites

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Staffing Rating

Medicare assigned rating based on staffing hours for Registered Nurses (RNs), Licensed Practice Nurses (LPNs), Licensed Vocational Nurses (LVNs), and Nurse aides. More stars mean a better level of staffing per resident.

Federal law requires all nursing homes to provide enough staff to safely care for residents. However, there is no current federal standard for the best nursing home staffing levels. The staffing rating takes into account differences in the levels of residents' care needs in each nursing home. For example, a nursing home with residents that have more health problems would be expected to have more nursing staff than a nursing home where the residents need less health care.

Health Inspection

Medicare assigned rating based on weighted score from recent health inspections. More stars mean lower health risks.

Certified nursing homes must meet standards set by the federal government to protect residents. Examples of these standards include:

Preventing abuse, neglect, and exploitation
Hiring enough quality staff to provide adequate care
Managing medications properly
Protecting residents from physical and mental abuse
Storing and preparing food properly

State survey agencies conduct health inspections about once a year on behalf of the federal government and may inspect nursing homes more often if the nursing home is performing poorly, if there are complaints, or if the facility reported incidents. The health inspection team consists of trained inspectors, including at least one registered nurse.

Using the federal government’s standards, the inspection team looks at many aspects of life in the nursing home including, but not limited to:

The care of residents and the processes used to give that care
How the staff and residents interact
The nursing home environment

Quality Measures

Medicare assigned rating based on a select set of clinical data measures. More stars mean a better quality of care.

Quality Measures

Quality Measures are on a 0-100 scale, with higher ratings = better quality

Quality of Patient Care

The star rating range is 1 to 5 stars.

A rating of 4 or more stars means the agency performed better than most other agencies on selected measures.
A rating of 3 stars means that the agency performed about the same as most agencies.
A rating of fewer than 3 stars means that the agency’s performance was below the average of other agencies on selected measures.

Patient Survey Rating

Average rating of the patient survey star rating

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